By agreeing to join Luxe Club, you will be agreeing to the following Terms and Conditions stated below. I hereby apply to be a member of Luxe Club and the information I provide to the Luxe Club will namely enable Reliance Brands Ltd. to:
I also consent to:
• (a) Reliance’ collection and use of the data required by Luxe Program application form, and,
• (b) the Luxe Program terms & conditions set out below, & Reliance’ data protection parameters set out below, and,
• (c) Reliance sharing the same information within Reliance’ group of companies that are established worldwide, for the purposes stated above.
Subject to the terms and conditions (“Terms & Conditions”) set forth below, members of the Luxe Club will earn crystals in connection with qualifying purchases at participating company stores that are redeemable towards future qualifying purchases.
ONE PURCHASE OF ANY AMOUNT IS NECESSARY TO JOIN THE LUXE CLUB. You must be at least eighteen (18) years of age or older and a resident of INDIA to be eligible for membership in the Program. Persons under the age of eighteen (18) years of age, or older depending upon the age of majority in their home state of residence (collectively, “Minors”), must obtain the consent of their parent or legal guardian prior to participation in the Program. The Program is limited to individual membership only, and is limited to one membership account per individual.
Employees of Reliance Group and its parents, subsidiaries, affiliates, and divisions, and the officers, directors, shareholders, agents, employees, representatives, associates, successors and assigns (collectively, “Reliance Entities”) of each such entity, are not eligible for membership in the Program.
Corporate accounts are not eligible for Luxe Club membership and do not earn any crystals.
The program is void where prohibited or restricted by law. Program accounts are not transferable and are not for sale, resale, or barter.
ENROLLMENT & MEMBER INFORMATION: In order to become a member of and participate in the Program, you must provide mandatory minimum personally identifiable information, including your first name, last name, email address, mailing address, and mobile number. Currently, you may apply to open a membership account (“Account”) only in person at participating stores. Members are responsible for keeping the personal information associated with their corresponding account, including email address, address, and mobile number, updated by visiting any participating store and speaking with an in-store sales associate or by contacting Reliance Group at firstname.lastname@example.org. Members may also log in to your account at www.luxeclub.co.in or download the mobile app to update or edit the profile information.
CHANGE OF MOBILE NUMBER: Mobile number associated with an account cannot be changed from any of our participating store, app or customer portal. Members are required to send an email to email@example.com along with registered details including your existing mobile number, email address, full name and address.
PARTICIPATING STORES: Currently, the Luxe Program is available at the following stores (“Participating Stores”) only:
PRIVACY AND DATA COLLECTION:
ACCOUNT CANCELLATION: You may cancel your Account/Membership and participation in the Program at any time by visiting a Participating Store and speaking personally with an in-store sales associate or by contacting Reliance Group at firstname.lastname@example.org. Members may be requested to show suitable identification in order to assist with verification of Account ownership and to assist with the protection and safeguarding of personal information. Upon cancellation, any unused crystals accrued in your Account will be forfeited and cannot be redeemed. In case the customer wishes to rejoin the program at a later stage, new registration process will take place.
HOW TO EARN CRYSTALS
Members can earn Crystals by making a qualifying purchase at Participating Stores. When making a purchase, you must FIRST provide your mobile number, so that the sales associate may locate, confirm, and properly credit your Account. Purchases made without first identifying and confirming your mobile number are not eligible to earn or redeem Crystals.
EARNING/USING CRYSTAL & CALCULATIONS: All Members earn crystals depending on their tier status (Grand – 20 crystals, Elite – 40 crystals, Première – 60 crystals, Riche – 80 crystals, Privé – 120 crystals) for every thousand Rupees (Rs. 1000) spent when they: (i) purchase qualifying products (“Qualifying Products”) at Participating Stores (i.e., make a Qualifying Purchase), AND (ii) provide and have a sales associate confirm their Account information at the time of the Qualifying Purchase.
1 crystal = 0.75 Rupee when crystals are redeemed at any participating brand store
Crystals have a validity of 1 year form the date of earning.
ACCRUAL AND CONFIRMATION OF POINTS EARNED: Crystals will be credited to your Account immediately at the time of the corresponding Qualifying Purchase. For all Qualifying Purchases, the amount of crystals earned during a Qualifying Purchase transaction will be reflected on your receipt/charge-slip for that transaction. ALWAYS CHECK YOUR RECEIPT AT THE TIME OF PURCHASE. Your Reward Point total for a Qualifying Purchase will be reflected on your receipt (rounded up to the nearest rupee amount). You may check your crystal balance at any time in-person at participating stores. If your Qualifying Purchase total is not reflected, or otherwise appears incorrect, it is your responsibility to immediately notify an in-store sales associate to have the situation reviewed and addressed. Occasionally, there may be point-of-sale or system unavailability or other technical issues that limit the ability to reflect on the receipt the Qualifying Purchase total. Reliance Group assumes no responsibility for such system unavailability or technical difficulty after you have left the point-of-sale. FOR THE SAKE OF CLARITY, MEMBERS ARE SOLELY RESPONSIBLE FOR NOTIFYING A SALES ASSOCIATE AT THE TIME OF PURCHASE OF ANY ACTUAL OR PERCEIVED DISCREPANCIES OR OMISSIONS WITH REGARD TO THE QUALIFYING PURCHASE TOTAL. IF ADJUSTMENTS ARE WARRANTED, IN THE SOLE DETERMINATION OF RELIANCE GROUP, THEN ADJUSTMENTS WILL BE MADE ACCORDINGLY. ADJUSTMENTS WILL NOT BE MADE AT ANY TIME OTHER THAN THE TIME OF PURCHASE.
EXCLUSIONS: Members earn crystals only on the purchase of Qualifying Products at Participating Stores. Products deemed Qualifying Products are in the sole discretion of Reliance Group.
EARNING CRYSTALS THROUGH REDEMPTION OF GIFT CARDS: Redemption of gift cards by a Member who identifies and confirms their Account information at the time of redemption of the gift certificate will earn crystals for the amount of Qualifying Purchases made in the corresponding transaction.
ADVANCE PAYMENTS: Earning of crystals on advance payments will happen only at the time of realisation of the complete invoice with product.
MILESTONE REWARDS: Bonus reward crystals in the amounts of 1000 crystals shall be awarded after completing 5 visits (qualifying transactions) and 2000 crystals shall be awarded after completing 12 visits (qualifying transactions). Bonus reward crystals earned as milestone rewards will expire after 12 months of the date of awarding/crediting into the member account.
BONUS REWARD CRYSTALS: Participating Stores may run certain bonus crystal promotions (“Bonus Crystal Promotions”) under which Members can earn additional or bonus crystals (“Bonus Crystals”) in connection with the purchase of certain Qualifying Products or in connection with other specially designated, limited time promotions such as specially designated bonus reward shopping days (“Bonus Reward Days.”) During and in connection with such Bonus Crystal Promotions and Bonus Reward Days, Members will earn bonus crystals on each Qualifying Purchase only as specified in the corresponding offer. Bonus Crystal Promotions and Bonus Reward Days are subject to the terms and conditions of the corresponding offer and may be offered at any time in Reliance Group’s sole discretion. Bonus Crystals offers cannot be combined with any other offer unless specifically stated otherwise under the terms and conditions of the corresponding Bonus Crystals Promotion or Bonus Reward Day. If, during a Bonus Crystal Promotion or a Bonus Reward Day, a Member makes a Qualifying Purchase on any of the Qualifying Products, or the purchase otherwise comes with an additional free product(s), Crystals will not be issued on any other value of the free product(s).
HOW TO REDEEM CRYSTALS
Crystals earned by a Member may be redeemed only for future purchases at Participating Stores in accordance with the specific terms and conditions set forth below and contained elsewhere herein.
• Crystals will be issued at the time of the Qualifying Purchase at all participating stores.
• Redemption of the crystals can be done on future purchases after 24 hours of earning them on qualifying purchase(s).
• It is advisable that before you redeem crystals, you do a balance enquiry check.
• Crystals MAY NOT ALWAYS be redeemed along with any other coupon or offer in a single transaction.
• Members must present their mobile number at the time of transaction/purchase at all participating stores.
• Crystals may be redeemed on the purchase price of products only and cannot be used towards the payment of any taxes, shipping/handling charges, or other fees and charges.
• Crystals will be redeemed in multiples of Rs. 1 only. Crystals can be redeemed in part or full as desired and as per available balance in the account.
• Crystals CANNOT be redeemed for cash.
OTHER TERMS & CONDITIONS/LIMITATION OF LIABILITY
For information or questions regarding the Program, e-mail us at email@example.com